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Rich Communication Services (RCS) is poised to revolutionise messaging across Africa, with key markets such as Kenya, Tanzania, and Uganda expected to witness a dramatic surge in usage. According to a new whitepaper commissioned by global communications platform Infobip, RCS traffic in Africa and the Middle East is forecasted to grow by over 1300%, climbing from 545 million messages today to a staggering 8 billion by 2029.

In this interview, we learn about dfcu Bank’s latest promotion that allows customers to pay their utility bills at no cost. Dubbed ‘Rates Paka Chini’, this initiative aims to ease customer expenses and support the local economy by encouraging seamless payment processes. Annette Kiconco, the Chief Retail Banking Officer at dfcu Bank, talks about more about the promotion in this interview